Before you enter the webinar, check if :
- You camera, microphone and headsets are working properly.
- You are using Google Chrome or Firefox for your session.
Please, enter the Webinar at least 20 minutes earlier, before the other participants join in in order to check if your devices and the system`s functionalities are properly set.
After you enter the webinar room, you have to test all of your devices and all of the functionalities you will be using-Desktop Sharing, Uploading your presentation etc. If you experience any difficulties, please make sure you have taken the following steps :
- You have clicked the Accept button when your browser asked you for permission to use your devices.
- During the Echo Test the system uses the microphone which is by Default. If you don`t hear your voice, probably the chosen microphone is not working. Choose the right microphone from the listed options in order to activate the right device.
- When you test the Sharing Desktop functionality, make sure you are using the latest version of JAVA. If you are not, you can download it from here.
- Your microphone or camera is not used by any other program on your computer.
- You are using the latest version of your browser.
- You have given permission to all of the blocking systems on your computer to use the necessary tools.
If you have properly followed the instructions, a WebRTC sign should appear in the lower right corner of the webinar room. This guaranties a high quality sound for the participants. If you want to change the microphone your operating system is using, you need to right click on the Audio icon of your Windows, choose Recording devices, and set the microphone you will be using as a Default. Enter the webinar again and you should hear your voice when you first make the Echo Test.
Please, warn the participant who won`t be using their microphone to choose Listen Only when they first enter the webinar room. For those students who would be joining the discussion with a microphone, it is highly recommended to use headsets to avoid causing background noise.
Have a great session!